IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for providing technical support and assistance to end-users. This role involves troubleshooting a variety of hardware, software, and network issues while ensuring user satisfaction and effective communication.

Responsibilities

• Ensure a high level of customer service to internal users.
• Manage user accounts and permissions in accordance with company policy.
• Keep up-to-date with the latest technology trends and solutions.
• Participate in IT projects and initiatives as assigned.
• Assist with the training of new staff on IT policies and technology usage.

Requirements

Education

• Bachelor's degree in Information Technology or related field preferred

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Customer Service Orientation
• Teamwork

Certifications

• ITIL Foundation Certification

Languages

• Zulu: Basic
• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with configuring and troubleshooting VoIP systems and telephony services.
• Knowledge of cloud services: Understanding of cloud computing concepts and platforms.

Benefits

• Competitive salary with performance-based bonuses
• Health and wellness benefits
• Flexible working hours
• Opportunities for professional development

Company Culture

• Team Collaboration: We emphasize teamwork and collaboration across all departments to achieve our goals.
• Employee Growth: We are committed to continuous learning and career development for all employees.
• Inclusive Environment: Our workplace is diverse and inclusive, welcoming individuals from all backgrounds.