IT Support Technician

Job Description

Join Tech Innovations Inc. as an IT Support Technician, where you will deliver top-notch technical assistance to our users. Your responsibilities will include troubleshooting IT issues, managing system updates, and ensuring a smooth operating environment. We seek a friendly and knowledgeable individual eager to support our team and clients.

Responsibilities

• Act as the first contact for IT-related queries and issues.
• Diagnose and resolve basic technical issues across various devices.
• Keep track of software licenses and maintain update schedules.
• Assist with the setup and maintenance of VoIP systems.
• Provide user training on new software and hardware tools.
• Participate in network setup and maintenance activities.
• Ensure compliance with IT policies and procedures.
• Maintain documentation for system configurations and processes.

Advantageous

• Experience with cybersecurity best practices: Knowledge of security practices in IT to safeguard data and systems.
• Familiarity with scripting languages: Basic knowledge of Python or PowerShell would be advantageous.

Benefits

• Health and wellness benefits
• Flexible working hours
• Employee recognition programs
• Retirement plan with company contribution

Company Culture

• Diversity and Inclusion: We value diverse perspectives and strive to create an inclusive workplace.
• Respect for All: We uphold a culture of respect where everyone's contributions are valued.