Help Desk Analyst

Job Description

We are in search of a proficient Help Desk Analyst to provide excellent technical support to our clients in Bloemfontein. The ideal candidate will have a knack for troubleshooting and resolving IT issues, both hardware and software-related. This role offers ample opportunities for professional development and involvement in innovative IT projects. You will ensure users' technical needs are met efficiently, contributing directly to the overall productivity of our operations.

Responsibilities

• Provide first-level technical support to users in a timely manner.
• Diagnose hardware and software issues and implement effective solutions.
• Assist users with setting up and configuring their devices.
• Document and track troubleshooting processes and solutions in the helpdesk system.
• Maintain and update documentation and knowledge base articles.
• Provide training and guidance to users on software tools and applications.
• Coordinate with other IT staff to resolve complex issues.

Requirements

Education

• Degree in Information Technology or related fields

Experience

• 3+ years of direct IT support experience

Technical Skills

• Linux Systems
• VMWare/Virtualization

Soft Skills

• Analytical Skills
• Team Player

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with IT asset management tools: Familiarity with asset management processes and tools.
• Knowledge of cybersecurity practices: General understanding of IT security protocols.

Benefits

• Competitive salary with performance bonuses
• Medical aid and retirement fund contributions
• Opportunities for training and professional development
• Flexible hours and potential for remote work
• Employee wellness programs

Company Culture

• Dynamic Environment: We foster a fast-paced and responsive work culture that values adaptability and innovation.
• Employee Development: Commitment to employee growth through training and mentorship programs.
• Inclusivity: A diverse and inclusive workplace where everyone's ideas are valued.