IT Support Technician

Job Description

Join Tech Innovations Inc. as an IT Support Technician, where you'll provide vital technical support and solutions to our clients in Johannesburg. This position will involve handling service requests and ensuring that IT equipment runs smoothly and efficiently.

Responsibilities

• Resolve technical issues related to hardware and software.
• Monitor IT systems for optimal performance.
• Assist in setting up new user workstations and accounts.
• Implement security measures to protect company data.
• Support phone and in-person inquiries for IT assistance.
• Prepare training materials for end-user software applications.
• Assist with the administration of cloud services and applications.
• Perform routine maintenance on IT equipment.

Requirements

Education

• Degree in Information Technology or equivalent

Experience

• 3+ years experience in an IT support role

Technical Skills

• Mac OS
• VoIP Systems

Soft Skills

• Teamwork
• Customer Service

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with virtualization software: Familiarity with tools like VMware or Hyper-V.
• Knowledge of cloud computing services: Understanding of cloud platforms like AWS or Azure.

Benefits

• Health and wellness programs
• Performance bonuses
• Retirement savings plan
• Remote work options after probation

Company Culture

• Inclusive Environment: We strive to create an inclusive workplace welcoming diverse perspectives.
• Celebrating Success: We believe in recognizing and celebrating our team's achievements.
• Work-Life Balance: We support a healthy work-life balance for all our employees.