Technical Support Specialist

Job Description

We are seeking a motivated Technical Support Specialist to join our Durban team. This role involves providing top-notch technical assistance to our clients, troubleshooting issues, and offering solutions to enhance their experience. You will play a vital role in ensuring high customer satisfaction and operational efficiency.

Responsibilities

• Handle customer support tickets and provide resolutions.
• Assist users with software installations and configurations.
• Troubleshoot network and connectivity issues.
• Ensure high levels of customer satisfaction.
• Participate in team meetings to discuss feedback and improvements.
• Maintain a knowledge base of common issues and solutions.
• Identify recurring problems and escalate as needed.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is a plus

Experience

• 1-2 years of experience in technical support

Technical Skills

• Troubleshooting
• Networking

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent
• Zulu: Conversational