IT Support Technician

Job Description

Seeking a proactive IT Support Technician to enhance our team in Durban. Your role will involve providing technical support, troubleshooting various IT issues, and maintaining efficient IT operations. We value candidates who have a strong technical background and excellent interpersonal skills.

Responsibilities

• Assist users with a variety of technical issues, ensuring timely resolution.
• Conduct regular system health checks and maintenance.
• Participate in IT support audits and compliance reviews.
• Help manage user accounts, permissions, and access rights.
• Stay updated with the latest technologies and trends in IT support.

Requirements

Education

• Diploma in Information Technology or a related field
• ITIL Certification is a plus

Experience

• 1+ years of experience in a help desk or IT technician role

Technical Skills

• Remote Desktop Support
• Basic Programming Skills

Soft Skills

• Adaptability
• Team Player

Certifications

• Certified Information Systems Technician (CIST)

Languages

• English: Fluent

Advantageous

• Knowledge of Cybersecurity Best Practices: Understanding of security principles and practices to protect sensitive data.
• Familiarity with Cloud Platforms: Basic knowledge of cloud computing platforms like AWS or Azure.

Benefits

• Group life and disability insurance
• Flexible work hours
• Training and certification reimbursements
• Employee recognition programs

Company Culture

• Supportive Leadership: Our leadership supports employee growth and promotes a positive workplace culture.
• Innovation and Creativity: We encourage innovative thinking and creativity in solving customer problems.