IT Support Technician

Job Description

We are seeking an IT Support Technician who will be responsible for providing technical assistance and support to our clients and employees in Cape Town. The ideal candidate should have a solid understanding of IT systems, excellent problem-solving skills, and a knack for ensuring customer satisfaction. This role is integral to maintaining smooth IT operations and helping users with their technical issues.

Responsibilities

• Respond to IT support requests via various channels.
• Assist with the setup of new user accounts and profiles.
• Help manage backups and recovery systems.
• Collaborate with IT team to enhance service delivery.
• Participate in IT projects and initiatives as assigned.
• Provide feedback on product suggestions and support processes.

Requirements

Education

• MCITP or other relevant certifications preferred

Experience

• 3+ years of experience in an IT support role

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent

Advantageous

• Familiarity with mobile device management: Knowledge of managing mobile devices and applications.
• Experience with virtual environments: Hands-on experience with virtualization tools and technologies.

Benefits

• Comprehensive medical aid scheme
• Annual performance bonuses
• Flexible work arrangements and remote work options
• Training and development incentives

Company Culture

• Customer Focused: Our company is dedicated to meeting the needs of our customers in every interaction.
• Innovation Driven: We empower our team to explore new ideas and technologies.
• Respect and Integrity: We uphold a culture of respect and integrity in all our dealings.