IT Support Technician

Job Description

Join our team as an IT Support Technician in East London. In this pivotal role, you will ensure that technology solutions meet our company's needs, assisting users with technical challenges and maintaining system integrity. You will play a pivotal role in ensuring our technology operates smoothly, enabling our business to excel. If you’re organized, detail-oriented, and have a knack for resolving technical issues efficiently, we want to hear from you.

Responsibilities

• Monitor and maintain network performance to ensure system availability.
• Provide support for operating system upgrades and application installations.
• Evaluate and troubleshoot user hardware and software issues.
• Maintain compliance with cybersecurity policies and practices.
• Prepare reports on system performance and user issues.
• Assist in the implementation of technology projects.
• Perform regular backups and data recovery tasks.
• Collaborate with team members on improving IT processes.
• Manage access to sensitive information and systems.
• Stay updated on the latest technology trends to enhance team performance.

Requirements

Education

• Diploma in IT Support or relevant field
• Bachelor's degree is preferable

Experience

• 3+ years of experience providing technical support

Technical Skills

• Linux OS
• Technical Documentation

Soft Skills

• Problem Solving
• Customer Service

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with virtualization technologies: Hands-on knowledge of VMware or Hyper-V for virtual environment management.
• Knowledge of IT security best practices: Familiarity with security protocols and practices in IT support.

Benefits

• Comprehensive health benefits
• Annual bonus eligibility
• Flexible work arrangements
• Continuous training programs

Company Culture

• Diversity and Inclusion: We strive for a diverse workforce and an inclusive workplace.
• Learning Environment: We support our team in continuous learning and career advancement.
• Fun Atmosphere: Creating a fun and engaging work environment for our employees.