IT Support Technician

Job Description

As an IT Support Technician, you will play a key role in our IT department, offering support for hardware and software issues and ensuring optimal performance of systems. A strong background in IT support and customer service will be crucial to succeed in this position.

Responsibilities

• Manage user support requests and track progress.
• Assist in the implementation of IT solutions.
• Perform routine system checks and backups.
• Stay updated with latest technology trends and tools.
• Participate in training and development sessions.
• Provide mentorship to junior staff members.
• Assist with procurement of IT hardware and software.
• Liaise with external vendors for IT services.

Requirements

Education

• National Diploma in Information Technology or related field
• ITIL Foundation Certification is advantageous

Experience

• 2+ years of relevant IT support experience

Technical Skills

• Troubleshooting Skills
• Remote Desktop Support

Soft Skills

• Teamwork
• Attention to Detail

Certifications

• ITIL Foundation
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with cloud services like AWS: Hands-on experience with cloud computing platforms.
• Familiarity with database management systems: Understanding of database software and management.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with matching contributions
• Flexible schedules and remote work options
• Opportunities for professional development and training

Company Culture

• Team Collaboration: We value teamwork and open communication among all employees.
• Continuous Improvement: Our focus is on continuous learning and personal growth for all staff.
• Positive Work-Life Balance: We support initiatives that promote a healthy work-life balance.