IT Support Technician

Job Description

We are seeking an enthusiastic IT Support Technician to join our team in Pietermaritzburg. The ideal candidate will have a solid grasp of IT support fundamentals, troubleshooting skills, and a passion for helping clients resolve technical issues. You will play a vital role in maintaining our IT infrastructure and providing exceptional customer service.

Responsibilities

• Assist users with hardware and software inquiries.
• Monitor system performance and suggest improvements.
• Implement security measures to safeguard data and systems.
• Conduct regular system audits for compliance.
• Work collaboratively with other IT staff on projects.
• Keep abreast of technology trends and best practices.

Requirements

Education

• Diploma in IT or relevant field
• Bachelor's degree in a tech-related field is preferred

Experience

• 3+ years of technical support experience

Technical Skills

• Help Desk Software
• Remote Support Tools

Soft Skills

• Analytical Skills
• Interpersonal Skills

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of IT security best practices: Awareness of cybersecurity principles to protect organizational data.
• Experience with IT inventory management software: Familiarity with tracking IT assets and managing inventory.

Benefits

• Comprehensive medical and dental benefits
• Retirement savings plan with employer matching
• Work-life balance initiatives
• Access to training and workshops

Company Culture

• Innovative Culture: We embrace innovation and encourage new ideas to improve processes.
• Employee Recognition: We acknowledge and reward outstanding contributions of our staff.
• Community Engagement: We actively participate in community initiatives and support local causes.