Office Clerk, General

Job Description

As an Office Clerk, you will play a pivotal role in ensuring the smooth operation of our railway services. Your responsibilities will include assisting passengers, managing seating arrangements, and providing crucial information about schedules and destinations. If you're passionate about customer service and excel in a fast-paced environment, we want to hear from you!

Responsibilities

• Interact with passengers to provide outstanding customer service.
• Ensure adherence to company policies regarding ticketing and sales.
• Update and report any discrepancies in scheduling or ticketing.
• Assist in organizing events or promotions related to train services.
• Engage in team meetings to discuss operational improvements.
• Follow up on customer feedback and assist with quality assurance.
• Develop and maintain positive relationships with regular passengers.
• Perform other related clerical tasks as assigned.

Requirements

Education

• Matric certificate or relevant qualification

Experience

• 1-2 years of experience in a related role.

Technical Skills

• Customer service software
• Ticketing systems

Languages

• English: Fluent

Advantageous

• Previous experience in the transport industry: Knowledge of railway operations and customer service in transport.
• Certification in First Aid: Basic First Aid certification is advantageous.