IT Support Technician

Job Description

We are on the lookout for a proactive IT Support Technician to join our vibrant team in Durban. You'll be responsible for diagnosing and resolving technical issues, improving system functionality, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage the helpdesk ticketing system and prioritize requests.
• Assist with network administration and maintenance tasks.
• Conduct hardware upgrades and repairs as needed.
• Ensure compliance with company IT policies and procedures.
• Support the implementation of new IT systems and solutions.
• Work with vendors to troubleshoot and resolve significant issues.
• Provide mentorship to junior staff and trainees.

Requirements

Education

• Diploma in Information Technology or equivalent

Experience

• 1+ years in desktop support or similar roles

Technical Skills

• Operating Systems
• Hardware Repair

Soft Skills

• Adaptability
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Basic understanding of cloud technologies like AWS or Azure.
• Hands-on experience with cyber security protocols: Aware of basic security measures and IT compliance.

Benefits

• Comprehensive health insurance coverage
• Opportunity for remote work options once trained
• Paid time off and holidays
• Employee assistance programs
• Open and friendly workplace culture

Company Culture

• Growth Mindset: Encouraging personal and professional development through training and feedback.
• Recognition and Reward: We celebrate achievements and recognize the hard work of our team members.