IT Support Technician

Job Description

As an IT Support Technician, you will be integral to our team, offering front-line support, managing help desk operations, and assisting with system maintenance tasks. Ideal candidates possess strong problem-solving abilities and excellent communication skills.

Responsibilities

• Troubleshoot hardware and software problems that users encounter.
• Coordinate with vendors for repairs and replacements.
• Prepare reports on IT support activities and trends.
• Participate in IT support projects that improve system efficiency.
• Provide insights for system improvements based on user feedback.
• Assist in data management and recovery processes.
• Engage in continuous learning to maintain current knowledge of relevant technologies.

Requirements

Education

• A+ Level qualification or higher in IT

Experience

• 2-4 years of experience in an IT support role

Technical Skills

• Mac OS
• Software Installation

Soft Skills

• Team Collaboration
• Analytical Thinking

Certifications

• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Hands-on experience managing user accounts and policies in Active Directory.
• Network Troubleshooting Skills: Ability to diagnose and fix network-related problems effectively.

Benefits

• Health insurance coverage
• Mobile phone allowance
• Training and certification reimbursement
• Team-building events and outings

Company Culture

• Open Communication: We maintain an open-door policy, encouraging dialogue and feedback among all employees.
• Work-Life Balance: We support a work-life balance to promote employee well-being and productivity.
• Innovation-Driven: Innovative thinking is at the heart of what we do, encouraging everyone to share fresh ideas.