Help Desk Analyst

Job Description

We are seeking a dedicated Help Desk Analyst to support our growing client base in Pretoria. In this role, you'll assist users with technical challenges, manage support tickets, and improve processes to enhance service delivery. Strong problem-solving skills and a customer-oriented approach are essential.

Responsibilities

• Act as the initial point of contact for IT support requests.
• Conduct follow-ups to ensure user satisfaction with solutions provided.
• Assist in the maintenance of IT hardware and software inventory.
• Participate in IT projects, contributing technical insights.
• Engage in remote troubleshooting to support users' issues effectively.
• Maintain a positive demeanor while working under time constraints.

Requirements

Education

• Certificate in IT Support or related field
• Advanced diploma is an advantage

Experience

• 2-4 years of experience in help desk support roles

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Teamwork
• Problem-Solving

Certifications

• Microsoft Certified: Azure Fundamentals
• HDI Support Center Analyst

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience in customer-facing roles: Background in roles that require direct customer interaction is a plus.
• Additional IT certifications: Holding additional certifications enhances candidacy.

Benefits

• Comprehensive benefits package including life insurance.
• Flexible working arrangements.
• Training programs to enhance IT skills.
• Employee assistance program.

Company Culture

• Professional Growth: We provide opportunities for professional development and continuous learning.
• Collaboration: Team collaboration is essential. We work together to achieve common goals.
• Work-Life Balance: We support work-life balance, allowing employees to thrive professionally and personally.