IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our team based in Cape Town. The ideal candidate will play a crucial role in providing technical support and ensuring that our IT systems run smoothly. You will be the first point of contact for all IT-related queries and will work to resolve issues efficiently and effectively.

Responsibilities

• Conduct regular checks on network and hardware capacity.
• Ensure compliance with IT policies and procedures.
• Assist with IT projects and initiatives.
• Provide support for remote users accessing IT systems.
• Keep documentation updated for IT processes and systems.
• Assist in troubleshooting connectivity issues.

Requirements

Education

• Diploma in IT Support or related field
• Bachelor's degree in Computer Science is advantageous

Experience

• 3+ years in a technical support role

Technical Skills

• Linux OS
• Active Directory
• Backup Solutions

Soft Skills

• Interpersonal Skills
• Patience

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL Framework: Understanding of IT service management principles and practices.
• Familiarity with cloud services: Experience working with cloud platforms like AWS or Azure.

Benefits

• Comprehensive medical aid
• Annual bonus based on performance
• Access to training programs
• Work-life balance initiatives

Company Culture

• Work-Life Balance: We promote a balanced lifestyle and support flexible work arrangements.
• Innovation: Our team is encouraged to think creatively and propose innovative solutions.
• Community Engagement: We actively participate in local community initiatives and support charitable causes.