Heritage Tour Manager

Job Description

As a Heritage Tour Manager, you'll lead local and international tourists through the vibrant tapestry of Johannesburg’s history, ensuring an unforgettable educational experience. With your in-depth knowledge of historical sites, culture, and local storytelling, you will play a crucial role in enhancing our guests' journeys.

Responsibilities

• Lead immersive heritage tours, ensuring guests understand the significance of landmarks.
• Utilize storytelling techniques to bring history to life.
• Organize and oversee special event tours and community outreach programs.
• Maintain accurate records of tour participants and feedback.
• Collaborate with local businesses and historical societies for promotions.
• Coordinate transportation logistics for larger groups.
• Monitor guest satisfaction through post-tour surveys.
• Ensure all tours comply with health and safety standards.
• Participate in workshops and training sessions to enhance tour delivery.
• Contribute to the continuous improvement of tour operations and offerings.

Requirements

Education

• Degree in Tourism Management or related field
• Higher qualification is a plus

Experience

• 5+ years in a tour guide or hospitality management role

Technical Skills

• Cultural Sensitivity
• Event Planning

Soft Skills

• Leadership
• Adaptability

Certifications

• Accredited Tour Guide License
• Food Safety Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in Hospitality Management: Understanding of the hospitality industry and guest services.
• Fluent in Additional Languages: Ability to conduct tours in additional languages.

Benefits

• Performance bonuses
• Travel discounts and perks
• Employee assistance programs
• Career development opportunities

Company Culture

• Innovation: We encourage innovative ideas that enhance the tourist experience.
• Community Engagement: We engage with local communities to enrich our tours and support local economies.
• Continuous Learning: We are committed to continuous learning and professional development.