IT Support Technician

Job Description

We seek an IT Support Technician to join our growing team in Bloemfontein. The successful candidate will be responsible for troubleshooting hardware and software issues, maintaining network systems, and providing top-tier support to users across the organization. This role is crucial in ensuring that all IT operations run smoothly and efficiently.

Responsibilities

• Serve as the first line of support for all technical issues.
• Configure user accounts and manage access permissions.
• Implement system upgrades and enhancements as needed.
• Collaborate with IT teams on special projects.
• Identify recurring issues and recommend long-term solutions.
• Ensure compliance with IT policies and procedures.
• Facilitate training sessions for users on new technologies.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Certification in ITIL or CompTIA A+ is advantageous

Experience

• 3+ years of experience in IT support

Technical Skills

• Troubleshooting skills
• Software installation
• Customer service

Soft Skills

• Analytical thinking
• Adaptability

Advantageous

• Familiarity with remote support tools: Experience using remote assistance software to help users efficiently.
• Certifications in IT support: Holding relevant certifications like CompTIA Network+ or Security+ is advantageous.

Benefits

• Attractive remuneration packages and growth incentives
• Comprehensive health benefits including dental
• Paid annual leave and public holidays
• Support for ongoing education and training

Company Culture

• Innovation Driven: We encourage innovative thinking and support new ideas from all team members.
• Open Communication: Communication is key. We maintain open channels among all employees and management.
• Work-Life Balance: We support a healthy work-life balance to ensure our employees are happy and productive.