IT Support Technician

Job Description

Join us as an IT Support Technician in Durban, where you will support the IT needs of our staff and clients. This position involves resolving hardware and software issues, assisting with network troubleshooting, and maintaining IT equipment. If you’re tech-savvy with a knack for problem-solving, we’d love to have you on board.

Responsibilities

• Respond to IT support requests from employees promptly.
• Set up IT equipment for new hires or temporary staff.
• Assist in software installation and updates.
• Collaborate with the IT team on system upgrades and maintenance.
• Monitor system performance to ensure optimal operation.
• Prepare reports on help desk tickets and resolutions.
• Provide excellent customer service in all IT interactions.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT certifications such as Cisco CCNA or Microsoft MCP are preferred

Experience

• 2+ years of experience in customer-facing IT support

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Team Player
• Adaptability

Certifications

• ITIL Foundation
• Certified Ethical Hacker (CEH)

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Experience with VoIP communication systems like VoIP phones.
• Exposure to cybersecurity practices: Understanding of basic cybersecurity measures and practices.

Benefits

• Comprehensive health coverage
• Annual bonuses based on performance
• Remote work flexibility after probation
• On-site support for professional training

Company Culture

• Proactive Environment: We encourage proactive problem-solving and independent thinking.
• Fun and Engaging: We believe in creating a fun and engaging work environment for our employees.
• Employee Recognition: We value our employees and regularly celebrate their achievements.