IT Support Technician

Job Description

We are seeking an IT Support Technician to join our dynamic team in Cape Town. The ideal candidate will provide technical support, troubleshoot issues, and ensure smooth IT operations within the organization. You will play a crucial role in maintaining our IT infrastructure and supporting our users.

Responsibilities

• Act as a point of contact for technical inquiries and escalate issues if necessary.
• Configure and manage network devices and ensure optimal performance.
• Assist in maintaining an inventory of IT assets and software.
• Conduct regular backups and data recovery procedures.
• Monitor IT systems for security vulnerabilities and take action as needed.
• Coordinate with external vendors for technical support when required.
• Provide feedback for improving IT processes and service delivery.
• Help maintain a safe and secure IT environment.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 2+ years of experience in IT support or similar role

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Analytical Thinking
• Adaptability

Certifications

• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Familiarity with basic coding: Understanding of scripting or programming languages is a plus.
• Experience with cybersecurity principles: Knowledge of basic cybersecurity practices to protect the organization.

Benefits

• Comprehensive health and wellness benefits
• Annual salary reviews and performance bonuses
• Employee training and development programs
• 13th cheque and overtime pay

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace.
• Work-Life Balance: We promote a healthy work-life balance for our employees.