IT Support Technician

Job Description

As an IT Support Technician in Bloemfontein, you will play a key role in resolving technical issues, maintaining IT equipment, and providing exceptional support to our users. Your expertise will help keep our operations running smoothly.

Responsibilities

• Respond promptly to support requests via phone, email, or in-person.
• Diagnose and resolve technical issues related to software, hardware, and networks.
• Conduct training sessions for staff on IT systems and best practices.
• Maintain inventory of IT equipment and supplies.
• Assist in the implementation of IT policies and procedures.
• Provide feedback to improve the IT support processes.
• Help with system backups and disaster recovery planning.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Active Directory
• VPN and remote access technologies
• Backup software

Soft Skills

• Team player
• Time management

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with scripting languages: Experience with scripting for automation tasks.
• Knowledge of cybersecurity principles: Understanding of security measures and best practices.

Benefits

• Comprehensive medical insurance
• Continuous professional development
• Work-life balance initiatives
• Annual bonus based on performance

Company Culture

• Diversity and Inclusion: A diverse workforce brings unique perspectives that drive our creativity.
• Workplace Flexibility: We offer flexible working arrangements to support our employees' needs.
• Community Engagement: We encourage our employees to participate in community service and initiatives.