IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for providing technical support, managing IT issues, and maintaining systems to ensure reliable operations. Your expertise will help our team thrive and maintain high levels of customer satisfaction.

Responsibilities

• Provide first-line technical support to staff and customers.
• Troubleshoot and resolve hardware and software issues promptly.
• Install and configure computer systems and applications.
• Maintain IT inventory and manage IT equipment.
• Assist with user training and deliver IT onboarding.
• Document incidents and track resolutions in a ticketing system.
• Ensure system security and compliance with company policies.

Requirements

Education

• Diploma in Information Technology or related field
• CompTIA A+ certification is a plus

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows and Linux OS
• Networking
• Technical Support Ticketing Systems

Soft Skills

• Customer Service
• Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience with ITIL framework: Knowledge of ITIL practices for IT service management.
• Experience in a teacher or training role: Experience training or onboarding staff in IT-related processes.

Benefits

• Competitive salary with performance-based bonuses
• Medical aid contributions
• Paid time off and sick leave
• Opportunity for training and development

Company Culture

• Supportive Environment: We believe in creating a supportive work culture where every team member plays a vital role.
• Innovation: Our team values innovation and encourages creative solutions to problems.
• Team Collaboration: We foster teamwork and collaboration amongst our staff to achieve common goals.