IT Support Technician

Job Description

As an IT Support Technician, you will be the go-to person for technical challenges faced by our employees. Your expertise in diagnosing issues and providing solutions for both hardware and software will be crucial in keeping our operations running efficiently.

Responsibilities

• Act as the primary contact for IT-related queries.
• Assist with system backups and data recovery procedures.
• Ensure proper functioning of all IT equipment and software.
• Collaborate with vendors for equipment procurement and repairs.

Requirements

Education

• Degree in Information Technology or related field
• Relevant certifications are a plus

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Attention to Detail
• Flexibility

Certifications

• ITIL Foundation Certificate
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with VoIP systems: Experience in troubleshooting VoIP calls and setups.
• Project Management experience: Experience leading small IT projects will be advantageous.

Benefits

• Comprehensive health coverage with dental and vision options
• Retirement savings matching
• Continuous training and development opportunities
• Flexible work schedules

Company Culture

• Open Communication: Encouragement of open dialogue between all levels of staff.
• Diversity and Inclusion: We value diverse perspectives and work towards creating an inclusive workplace.