IT Support Technician

Job Description

We are seeking an IT Support Technician to join our vibrant team in Johannesburg. This role involves providing technical support to our internal staff, ensuring smooth operation of IT systems, and assisting with troubleshooting technical issues. The ideal candidate will have a passion for technology and a strong desire to help others resolve their IT-related challenges.

Responsibilities

• Collaborate with the IT team to identify areas for improvement.
• Ensure compliance with IT security policies.
• Participate in IT projects as needed.
• Provide on-site support during system upgrades.
• Assist in managing IT inventory and supplies.

Requirements

Education

• Diploma in Information Technology or Computer Science
• Bachelor's degree preferred

Experience

• 2-4 years of experience in a technical support role

Technical Skills

• Linux OS
• Virtualization Technologies

Soft Skills

• Adaptability
• Time Management

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cybersecurity best practices: Knowledge of basic security protocols and procedures.
• Experience in a corporate environment: Previous experience working in a corporate IT setting is advantageous.

Benefits

• Comprehensive health coverage
• Performance bonuses
• Paid time off and public holidays
• Staff training and development programs

Company Culture

• Innovation: We encourage creative ideas and new approaches to problem-solving.
• Employee Empowerment: Our team members are empowered to take ownership of their tasks and projects.