IT Support Technician

Job Description

Join our team as an IT Support Technician, where you will be responsible for delivering high-quality technical support to our clients. You'll troubleshoot and resolve IT issues, provide system maintenance, and assist with improving our IT infrastructure. We value teamwork, dedication, and a passion for technology.

Responsibilities

• Manage and resolve incoming IT support requests via phone, email, or in-person.
• Perform regular system checks to ensure all devices are running smoothly.
• Assist in implementing IT projects and updating documentation.
• Collaborate with the IT team to improve internal processes and systems.
• Conduct audits of IT systems to identify potential vulnerabilities and areas for improvement.

Requirements

Education

• Degree in Information Technology
• Relevant certifications in Network Management or Security preferred.

Experience

• 3+ years of experience in a technical support position

Technical Skills

• Linux OS
• Virtualization

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP: Understanding of Voice over IP technologies and troubleshooting.
• Familiarity with Cloud Services: Experience with cloud-based solutions and services.

Benefits

• Competitive salary and performance bonuses.
• Health insurance and retirement benefits.
• Flexible working hours.
• Ongoing training and development opportunities.

Company Culture

• Supportive Environment: We encourage collaboration and support amongst our team.
• Continuous Improvement: Our culture promotes continuous learning and improvement in IT practices.
• Inclusivity: We value diversity and encourage everyone to apply.