IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to join our East London team. In this role, you will be responsible for troubleshooting hardware and software issues, providing technical support, and ensuring the smooth operation of our IT systems. This is an excellent opportunity for someone looking to grow their career in the tech industry.

Responsibilities

• Set up and configure new workstations and mobile devices.
• Manage user accounts and permissions within the organization.
• Work with vendors to resolve technical issues and service outages.
• Generate reports on IT support metrics and trends for management review.
• Create and maintain user guides and training materials.
• Provide support for remote users and mobile devices.
• Coordinate with the IT Manager on budgetary requirements for IT supplies.
• Assist with disaster recovery planning and documentation.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in a relevant field preferred

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux Operating Systems
• Database Management

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Microsoft Office 365 support: Assistance in managing and troubleshooting Office 365 environments.
• Familiarity with cybersecurity principles: Basic understanding of cybersecurity best practices and tools.

Benefits

• Comprehensive health benefits including dental and vision
• Retirement savings plan with company contribution
• Work-life balance initiatives including flexible hours
• Funding for courses and IT certifications

Company Culture

• Diversity and Inclusion: Our diverse workforce is our strength; we celebrate and promote inclusion.
• Employee Empowerment: We empower our employees to take ownership of their work and contribute to success.
• Respect and Integrity: We uphold the highest standards of respect and integrity in all interactions.