IT Support Technician

Job Description

Looking for a hands-on IT Support Technician to manage and resolve IT requests efficiently. You will play a vital role in maintaining our computing environment and enhancing our clients' experience with our support services.

Responsibilities

• Handle incoming support requests from users via phone, email, and in-person.
• Diagnose system hardware, software, and network issues.
• Assist in the setup and maintenance of user desktops and laptops.
• Conduct preventive maintenance on IT equipment.
• Provide guidance to users on best practices for using applications.
• Participate in the creation and maintenance of user documentation.
• Assist with the integration of new technology solutions.
• Monitor system performance and report any issues.
• Work with vendors for warranty repairs and replacements.

Requirements

Education

• Diploma in Information Technology or equivalent
• Bachelor's degree in a related field is an advantage

Experience

• 2+ years of experience in IT support or helpdesk role

Technical Skills

• Windows OS
• Networking
• Hardware Support

Soft Skills

• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with ticketing systems: Familiarity with helpdesk ticketing systems for tracking support requests.
• Knowledge of ITIL practices: Understanding of IT service management principles.

Benefits

• Competitive salary and benefits package
• Health and wellness programs
• Opportunities for professional development
• Friendly and inclusive work environment

Company Culture

• Team Spirit: Our company thrives on collaboration and teamwork, ensuring that everyone's input is valued and taken into account.
• Continuous Learning: We encourage our employees to pursue training and development opportunities to ensure they stay at the forefront of technology.
• Diversity and Inclusion: We are committed to fostering a diverse and inclusive workplace, where everyone feels welcome.