IT Support Technician

Job Description

We are seeking a skilled SOC Analyst to join our cybersecurity team in Cape Town. In this role, you will monitor security incidents, analyze data, and respond to threats in real-time. Your analytical skills and attention to detail will be essential in safeguarding our organization's assets. This is a fantastic opportunity to grow in the field of cybersecurity.

Responsibilities

• Support the IT department in various projects and initiatives.
• Manage users' access and permissions across different platforms.
• Conduct regular system tests and maintenance to prevent issues.
• Provide exceptional customer service to both internal and external clients.
• Stay updated with industry trends and technologies.
• Assist in implementing new software solutions.
• Help troubleshoot issues with company websites.
• Provide regular feedback on IT processes and efficiencies.
• Contribute to training and development of junior staff.
• Document and maintain records of all IT support interactions.

Requirements

Education

• Degree in Computer Science or IT related field

Experience

• 3+ years of technical support experience

Technical Skills

• Linux OS
• Hardware Troubleshooting

Soft Skills

• Team Collaboration
• Time Management

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• CompTIA A+ Certification: Certification demonstrating proficiency in IT support and maintenance.
• Experience with cloud-based technologies: Understanding of cloud services and deployment.

Benefits

• Comprehensive medical aid plan
• Flexible working hours
• Annual performance bonuses
• Remote work opportunities
• Access to training programs and certifications

Company Culture

• Diversity: We embrace diversity in our workplace, welcoming and valuing contributions from individuals of all backgrounds.
• Supportive Environment: We create a supportive work environment where employees feel comfortable sharing ideas and suggestions.
• Community Engagement: Our company is involved in community initiatives, supporting local causes and fostering goodwill in Port Elizabeth.