IT Support Technician

Job Description

As an IT Support Technician, your primary role will involve assisting users with hardware and software problems. You will be expected to diagnose issues, provide solutions, and maintain IT infrastructure. Ideal candidates are problem solvers with excellent communication skills.

Responsibilities

• Resolve IT-related issues that may arise within the organization.
• Monitor and maintain IT systems to ensure optimal performance.
• Assist with user account management and permissions.
• Conduct regular system backups and recovery procedures.
• Participate in IT service improvement initiatives.
• Communicate technical information to non-technical staff effectively.
• Handle escalated issues from junior support staff.
• Stay updated with current technologies and trends in IT support.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2-4 years of experience in IT support or related roles

Technical Skills

• Windows Operating Systems
• Networking
• Office 365
• Troubleshooting
• Remote Support Tools

Soft Skills

• Customer Service
• Communication
• Team Collaboration

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Valid certification in IT support fundamentals.
• Familiarity with MacOS: Basic knowledge of MacOS to assist users with Apple products.

Benefits

• Competitive salary package
• Health insurance
• Paid time off and sick leave
• Opportunities for professional development

Company Culture

• Teamwork: We promote a collaborative work environment where every team member has a voice.
• Innovation: We encourage innovative thinking to solve complex IT challenges.
• Diversity and Inclusion: We believe in a diverse workforce and fostering inclusive practices.