IT Support Technician

Job Description

We're seeking an IT Support Technician to join our growing team in Cape Town. The ideal candidate will have a solid understanding of hardware, software, and network systems. You'll be responsible for providing technical support and troubleshooting issues for our clients and staff.

Responsibilities

• Provide IT support for software and hardware inquiries with effective solutions.
• Perform system monitoring and apply necessary patches and updates.
• Assist in network setup and configuration.
• Evaluate new software and hardware for purchase consideration.
• Maintain a record of support requests and resolutions.
• Contribute to IT support documentation and training materials.
• Participate in team meetings to discuss common challenges and solutions.

Requirements

Education

• Diploma or degree in Computer Science

Experience

• 3+ years of experience in tech support roles

Technical Skills

• Windows and Linux OS
• Remote Support Tools

Soft Skills

• Effective Communication
• Adaptability

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience in a corporate environment: Hands-on experience working in larger corporate IT settings.
• Knowledge of database management: Familiarity with SQL and database troubleshooting.

Benefits

• Comprehensive health insurance
• Work-from-home options available
• Employee assistance programs
• Training and certification reimbursement

Company Culture

• Diversity: We celebrate diversity and ensure everyone has a voice in our work environment.
• Community Engagement: Encouragement of staff involvement in community service and outreach programs.
• Healthy Work-Life Balance: We promote a balance between work and personal life for our employees.