Technical Support Engineer

Job Description

As a Fitness Trainer at Fitness First in Durban, you will play a vital role in guiding clients through their fitness journeys. You'll assess their fitness levels, design personalized workout plans, and motivate them to reach their health and wellness goals. This position requires a passion for fitness and a commitment to helping others lead healthier lives.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist users with software applications, operating systems, and hardware.
• Manage and prioritize multiple open tickets at a time.
• Work closely with IT specialists to resolve more complex issues.
• Help develop training resources and materials for users.
• Monitor and log all support requests and feedback.
• Participate in system testing and product launch activities.
• Develop a knowledge base for both customers and employees.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Certifications in IT support are preferred

Experience

• 3+ years in technical support or IT helpdesk

Technical Skills

• Technical Knowledge
• Cloud Computing

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundation Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP technologies: Hands-on experience with Voice over IP systems and networks.
• Project Management skills: Experience in managing small projects and IT tasks effectively.

Benefits

• Comprehensive medical aid plan
• Paid time off and public holidays
• Remote work options after probation
• Continuous learning and development support

Company Culture

• Supportive Environment: Our team environment fosters professional and personal growth.
• Continuous Improvement: We invest in training and development for our employees.
• Work-life Balance: We value work-life balance and encourage staff to prioritize their well-being.