IT Support Technician

Job Description

We are seeking an IT Support Technician to join our Randburg team. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing support to our staff and clients, and ensuring optimal IT functionality across the organization. You will play a crucial role in maintaining our IT infrastructure and assisting with software and hardware installations.

Responsibilities

• Act as the first point of contact for support requests.
• Diagnose and resolve technical problems in a timely manner.
• Maintain and update IT documentation and inventory.
• Assist with the rollout of new software applications.
• Ensure compliance with company IT security policies.
• Monitor and maintain IT equipment and supplies.
• Work collaboratively with IT team members to enhance system performance.
• Schedule and perform routine maintenance on IT systems.
• Manage and escalate support tickets as necessary.
• Engage in ongoing learning to stay updated with technology trends.

Requirements

Education

• Bachelor's degree in Computer Science or related field is preferred

Experience

• 3+ years of experience in IT Support or a similar position

Technical Skills

• IT Security
• Remote Support Tools
• Hardware Setup

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Cloud Services: Familiarity with cloud service providers like AWS or Azure.
• Technical Support Experience in a Corporate Environment: Prior experience in corporate IT support roles.

Benefits

• Comprehensive medical aid coverage
• Retirement savings plan with matching contributions
• Work-life balance initiatives
• Ongoing training opportunities

Company Culture

• Continuous Learning: We believe in the importance of ongoing learning and skill development for all employees.
• Community Involvement: We actively engage in community service and support local initiatives.