IT Support Technician

Job Description

Looking for an IT Support Technician to provide outstanding technical assistance in our Port Elizabeth office. You will be responsible for troubleshooting a range of IT issues, including hardware and software problems, helping users resolve their technical queries, and managing IT equipment. If you are enthusiastic and have a knack for solving problems, this is the perfect opportunity for you to develop your skills within a supportive team.

Responsibilities

• Assist with asset management and inventory tracking of IT equipment.
• Provide guidance on best practices for IT security and system usage.
• Participate in IT projects and initiatives as required.
• Facilitate communication between users and IT management.
• Stay updated on emerging technologies and recommend improvements.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• Certification in Microsoft technologies is advantageous

Experience

• 2+ years of experience in technical support or related field

Technical Skills

• Linux OS
• Remote Desktop Support

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in VoIP technologies: Familiarity with Voice over IP systems and troubleshooting VoIP calls.
• Professional certifications in network technologies: Added advantage to have industry-recognized networking certifications.

Benefits

• Comprehensive health and wellness plans
• Yearly performance bonuses
• Access to professional development resources
• Remote work opportunities

Company Culture

• Innovation Focus: We inspire creativity and encourage our team to innovate and solve challenges.
• Employee Wellness: We prioritize the health and well-being of our employees with various wellness programs.
• Supportive Work Environment: Our management supports personal growth and recognition for achievements.