IT Support Specialist

Job Description

We are seeking a proactive IT Support Specialist who thrives in a dynamic environment. You will be responsible for troubleshooting issues, maintaining IT equipment, and administering systems. Your strong technical skills will ensure that our operations run smoothly and efficiently.

Responsibilities

• Perform system backups and ensure data integrity.
• Train staff on IT policies and security practices.
• Collaborate with the IT team to improve processes and protocols.
• Manage inventory of IT equipment and supplies.
• Assist in the evaluation and selection of new vendor products.
• Communicate effectively with all levels of staff.

Requirements

Education

• Diploma or Certificate in IT Support
• Additional certifications (like CompTIA Network+ or Security+) are beneficial

Experience

• 3+ years of experience in a similar role

Technical Skills

• IT Security Principles
• Database Management

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages (Python, Bash): Hands-on experience in scripting for automation tasks.
• Experience in cloud services (AWS, Azure): Understanding of cloud computing concepts and services.

Benefits

• Comprehensive health benefits
• Retirement savings plan with company matching
• Flexible working hours
• Employee development programs

Company Culture

• Innovation: Encouraging creative thinking and innovative solutions in our everyday tasks.
• Team Collaboration: We promote teamwork and collaboration among different departments.
• Work-Life Balance: Supporting our employees in achieving a healthy work-life balance is a priority.