IT Support Technician

Job Description

As an IT Support Technician, you will be at the forefront of our IT operations in Nelspruit. Your responsibilities will include diagnosing technical problems, managing IT equipment, and facilitating training for new employees. This is a fantastic opportunity to grow your career in a supportive environment.

Responsibilities

• Respond to support requests from users via phone, email and in-person.
• Perform regular maintenance on computer systems.
• Assist in the inventory management of IT assets.
• Implement and monitor security protocols.
• Provide reports on IT operations and issues as required.
• Coordinate with other departments for IT needs.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science is advantageous

Experience

• 2+ years of experience in IT support or related role

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Customer Service
• Problem-solving

Advantageous

• CompTIA A+ Certification: Certification validating basic understanding and skills in IT support.
• Experience with VoIP systems: Knowledge of configuring and troubleshooting VoIP technology.

Benefits

• Competitive salary with performance bonuses
• Medical aid and provident fund
• Flexible working hours
• Continuous learning and development opportunities

Company Culture

• Team Work: We believe in the power of teamwork and support each other in achieving common goals.
• Innovation: We encourage creative thinking and welcome new ideas and suggestions.
• Career Growth: We are committed to the personal and professional growth of our employees.