Hotel Manager

Job Description

We are seeking a motivated and experienced Hotel Manager to oversee the daily operations of our vibrant hotel in Port Elizabeth. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a passion for delivering outstanding guest experiences. This is your opportunity to shine in a dynamic environment where innovation and quality service are paramount.

Responsibilities

• Direct hotel operations and maintain high standards of guest service.
• Lead talent acquisition, training, and development initiatives for staff.
• Manage performance evaluations and staff schedules effectively.
• Analyze market trends and competitor activities to inform strategic planning.
• Implement marketing initiatives to drive guest bookings and stay extensions.
• Foster a culture of teamwork, respect, and integrity within the hotel.
• Ensure that hotel facilities are well-maintained and operationally sound.
• Prepare regular reports for senior management on performance metrics and financial outcomes.
• Engage with guests to solicit feedback and foster a hospitable environment.

Requirements

Education

• Bachelor's degree in Hospitality Management
• MBA in Hospitality or Business Management is a plus

Experience

• 5+ years of management experience in the hospitality industry

Technical Skills

• Operational Management
• Revenue Management

Soft Skills

• Problem-solving
• Customer Service Orientation

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience in sustainable operations: Knowledge of green practices and sustainability initiatives in hotels.
• Fluency in additional languages: Proficiency in more than one language is an asset.

Benefits

• Comprehensive health insurance coverage
• Retirement plan with company contributions
• Opportunities for career advancement
• Annual training budget for professional development

Company Culture

• Inclusivity: We value diversity and foster an inclusive environment where everyone is welcome.
• Work-Life Balance: We prioritize a healthy balance for all employees, encouraging flexibility and well-being.
• Innovation and Creativity: We encourage forward-thinking ideas to elevate our hotel's offerings and experiences.