IT Support Technician

Job Description

We are on the lookout for a dedicated IT Support Technician to join our passionate team in Bloemfontein. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing help desk inquiries, and providing exceptional service to end-users. Your expertise will ensure that IT operations run smoothly and efficiently.

Responsibilities

• Serve as the first point of contact for technical support.
• Install and configure new computers and devices for users.
• Assist in maintaining network infrastructure.
• Resolve issues related to printing and faxing.
• Empower users through training sessions on IT best practices.
• Identify recurring issues and recommend solutions.
• Collaborate with vendors for purchasing IT supplies and services.

Requirements

Education

• Associate's degree in Information Technology or related field

Experience

• 1+ year of relevant IT support experience

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Customer Service
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic cybersecurity measures to protect systems.
• Experience working in a team environment: Proven track record of collaboration within IT teams.

Benefits

• Comprehensive medical and dental benefits
• Generous leave policy and work-life balance
• Access to training courses and certifications
• Potential for growth within the company

Company Culture

• Learning and Development: We prioritize continuous learning and personal growth.
• Team Collaboration: Teamwork is essential to our success, and we work together to achieve our goals.
• Employee Recognition: We celebrate the achievements and contributions of our employees.