IT Support Technician

Job Description

Join us as an IT Support Technician where you'll provide essential technical support and maintain our IT setups. Your role will involve handling support tickets, configuring and deploying software, and participating in system upgrades. An aptitude for problem-solving and excellent customer service skills are key for the success in this position.

Responsibilities

• Monitor system performance and troubleshoot as needed.
• Assist with updating and patching software to keep systems secure.
• Collaborate with team members to support project goals.
• Provide insights and suggestions for improving IT processes.
• Guide users in best practices regarding IT systems.

Requirements

Education

• Diploma in IT or related field required
• Bachelor's degree in Computer Science or related field desired

Experience

• 3+ years of proven experience in IT support

Technical Skills

• Technical Support
• IT Security

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent
• Sesotho: Basic

Advantageous

• Experience with cloud-based systems: Hands-on experience with cloud infrastructure like AWS or Azure.
• Technical Writing Skills: Ability to create clear documentation for IT procedures.

Benefits

• Comprehensive medical insurance
• Paid training and development programs
• Work-life balance initiatives
• Employee discounts on technical products

Company Culture

• Customer Focus: We put the customer first in every aspect of our service.
• Diversity and Inclusion: Committed to creating an inclusive environment for all.
• Employee Empowerment: Encourage our employees to take ownership of their projects.