IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in George, where you will deliver exceptional technical assistance and administrative support. Your role will involve resolving IT-related issues, maintaining systems, and ensuring client satisfaction through effective solutions.

Responsibilities

• Respond to technical support requests via email, phone, and in-person.
• Configure and install operating systems and software applications.
• Ensure timely resolution of IT issues and user support requests.
• Provide training and support for new users.
• Assist with network administration and security protocols.
• Participate in IT projects and contribute to team objectives.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Windows Server
• Active Directory
• Virtualization Technologies

Soft Skills

• Interpersonal Skills
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Familiarity with cloud platforms: Experience with cloud technologies (AWS, Azure, or Google Cloud).
• Project management skills: Ability to manage IT projects effectively.

Benefits

• Comprehensive health insurance and retirement benefits.
• Professional development opportunities.
• Work-life balance initiatives.
• Employee recognition programs.

Company Culture

• Diversity and Inclusion: We celebrate diversity and strive for an inclusive environment for all.
• Work-life Balance: We prioritize work-life balance and offer flexible working arrangements.
• Community Engagement: We believe in giving back to the community and support various outreach programs.