IT Support Specialist

Job Description

As an IT Support Specialist, you will be pivotal in supporting our internal and external stakeholders by diagnosing and fixing IT issues. You will also assist in implementing new technologies that enhance productivity and streamline operations. If you have a passion for technology and customer support, we want you on our team!

Responsibilities

• Deliver superb technical support and troubleshooting for clients
• Manage user accounts, including new registrations and permissions
• Develop IT support processes to enhance productivity and efficiency
• Provide insights on IT-related projects to boost systems and services
• Conduct user training on technology tools and procedures
• Assist in the evaluation and procurement of new IT hardware and software
• Stay updated with the latest technology trends and advancements
• Collaborate with network engineers to maintain network connectivity and security
• Report and help to resolve system incidents and outages promptly

Requirements

Education

• Relevant IT certifications is a plus

Experience

• Proven experience in a customer service role with technical exposure

Technical Skills

• Help Desk Software
• VPN and Remote Access Tools

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Proficiency in managing Active Directory for user accounts.
• Familiar with ITIL processes: Knowledge of ITIL processes for service management.