IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician, where your expertise will be crucial in maintaining and improving our clients’ IT infrastructure. You will assist users with technical issues, manage support tickets, and collaborate with the technical team to implement solutions. If you thrive in a fast-paced environment and love problem-solving, we want to hear from you!

Responsibilities

• Respond to IT support requests via phone, email, or in-person.
• Troubleshoot and resolve network connectivity issues.
• Provide guidance to users on best practices for technology use.
• Assist with data backup and recovery procedures.
• Set up new user accounts and manage permissions.
• Provide updates and feedback to management on recurring issues.
• Participate in team meetings and contribute to IT projects.
• Assist in implementing IT policies and procedures.
• Ensure compliance with security protocols and best practices.
• Conduct regular maintenance on IT equipment to prevent issues.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor’s degree is advantageous

Experience

• 2+ years of experience in IT support or related roles

Technical Skills

• Windows OS
• Networking
• Active Directory
• Remote Support Tools
• Hardware Maintenance

Soft Skills

• Customer Service
• Communication
• Time Management
• Problem-Solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Mac OS: Familiarity with Macintosh systems is a plus.
• Previous experience in a customer-focused IT role: Experience working in customer-oriented IT support is advantageous.

Benefits

• Competitive salary package
• Medical aid contributions
• Paid time off and sick leave
• Professional development opportunities

Company Culture

• Supportive Team Environment: We promote a collaborative culture where team members support each other in achieving goals.
• Innovation and Learning: Continuous improvement and innovation are at the heart of our work culture.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all our employees.