IT Support Specialist

Job Description

As an IT Support Specialist at Tech Solutions Ltd., you will play a crucial role in ensuring the smooth functioning of our IT systems. You will be responsible for diagnosing problems, providing support to users, and maintaining the performance of our technology services.

Responsibilities

• Respond to IT support tickets and ensure timely resolution.
• Implement and monitor security measures on IT systems.
• Train users on new technologies and software.
• Assist in network setup and troubleshooting.
• Participate in IT projects and initiatives.

Requirements

Education

• Diploma in IT or equivalent

Experience

• 1+ years of experience in technical support

Technical Skills

• Linux OS
• Office Applications

Soft Skills

• Teamwork
• Customer Service

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with AWS, Azure, or similar cloud platforms.
• Project Management experience: Experience in managing small IT projects.

Benefits

• Flexible working hours
• Retirement savings plan with company match
• Employee discounts
• Health and wellness programs

Company Culture

• Inclusivity: We value diversity and seek to create an inclusive workplace.
• Work-Life Balance: We strive to maintain a healthy balance between work and personal life for our employees.
• Customer-Centricity: Our focus is on providing the best experience for our clients and customers.