IT Support Technician

Job Description

As an IT Support Technician, you will provide front-line support to our internal teams, ensuring all IT systems run smoothly and efficiently. Your role includes diagnosing issues, escalating more complex problems to senior staff, and maintaining an up-to-date knowledge of systems and procedures. Strong analytical skills and attention to detail are essential.

Responsibilities

• Resolve user issues efficiently and effectively, ensuring high levels of customer satisfaction.
• Maintain IT support ticketing system and ensure all tickets are managed appropriately.
• Conduct regular health checks on IT systems.
• Provide technical support to remote staff as required.
• Assist in the development of IT policies and procedures.
• Work collaboratively with IT team to enhance support processes.
• Participate in continuous improvement initiatives.
• Stay updated with emerging technologies relevant to the role.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 1+ years of hands-on experience in IT support

Technical Skills

• Help Desk Support
• Software Installation

Soft Skills

• Time Management
• Problem Solving

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with SQL databases: Able to perform basic queries and maintenance on SQL databases.
• Basic knowledge of scripting: Exposure to scripting languages for automation tasks.

Benefits

• Comprehensive health cover
• Retirement savings plan with employer matching
• Work-life balance initiatives
• Training and development opportunities

Company Culture

• Empowerment: We empower our team members to take ownership of their work.
• Work-life Balance: Upholding healthy work-life balance is a core part of our culture.
• Community Engagement: We actively participate in community initiatives and encourage our staff to do the same.