Help Desk Analyst

Job Description

Join our team as a Help Desk Analyst, where you'll be at the forefront of IT support. You'll handle inquiries, solve complex technical issues, and contribute to a prompt, efficient support system for our users.

Responsibilities

• Respond to support requests through various communication channels.
• Troubleshoot network connectivity issues.
• Assist in the installation and configuration of software applications.
• Support users with basic training on IT systems.
• Monitor and prioritize support tickets based on urgency.
• Review and refine support documentation.
• Participate in continuous service improvement initiatives.
• Coordinate with vendors for hardware repairs.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• National Diploma in IT or related certifications

Experience

• 1-3 years of help desk experience

Technical Skills

• Active Directory
• IT Troubleshooting

Soft Skills

• Problem-Solving Skills
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• Afrikaans: Basic
• English: Fluent

Advantageous

• Experience in a Customer Service Role: Prior experience providing support in a customer-facing role.
• Familiarity with CRM Software: Experience using Customer Relationship Management software to track reports and manage customer interactions.

Benefits

• Health and wellness benefits
• Professional development opportunities
• Flexible working hours
• Supportive team environment

Company Culture

• Collaborative Environment: We cultivate a culture of teamwork and support, ensuring all voices are heard.
• Continuous Learning: We believe in the importance of personal and professional growth, with opportunities for ongoing training.
• Diversity and Inclusion: We are committed to fostering an inclusive workplace where diversity is valued and celebrated.