IT Support Technician

Job Description

As an IT Support Technician, you'll play a vital role in our IT support team, providing solutions and support for our staff. Your responsibilities will include troubleshooting technical issues and ensuring that systems run smoothly. Expert communication skills are essential for this position.

Responsibilities

• Manage troubleshooting and resolve tickets logged in the IT support system.
• Implement technology upgrades and ensure system reliability.
• Collaborate with other IT teams on ongoing projects.
• Maintain user access control and protect sensitive data.
• Create and update IT support documentation as needed.

Requirements

Education

• Degree in Computer Science or related field is advantageous

Experience

• 3+ years of experience in technical support

Technical Skills

• Remote Support Software
• Hardware Repair

Soft Skills

• Analytical Skills
• Team Player

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with IT project management tools: Experience in managing IT projects using tools like Jira or Trello.
• Knowledge of database management: Understanding of basic database systems and maintenance.

Benefits

• Comprehensive medical aid coverage
• Annual performance bonuses
• Generous leave policy
• Continuous learning and training opportunities

Company Culture

• Respect and Inclusivity: We value diversity and strive to create an inclusive environment for all employees.
• Open Communication: We encourage open dialogue among team members to foster transparency and trust.
• Work-Life Balance: We are committed to promoting a healthy work-life balance for our team.