IT Support Technician

Job Description

As part of our dedicated team, you'll provide essential IT support within a busy environment. The IT Support Technician is responsible for maintaining computer systems and networks, assisting users, and improving IT procedures to enhance overall operational efficiency.

Responsibilities

• Resolve hardware and software malfunctions quickly and effectively.
• Ensure compliance with company IT policies and procedures.
• Maintain records of support requests and resolutions.
• Contribute to system upgrades and installations.
• Engage in continuous learning of industry trends and technologies.
• Aid in creating a positive user experience through quality support.
• Maintain up-to-date knowledge of IT developments and best practices.

Requirements

Education

• Diploma in IT or Computer Science
• Relevant certifications preferred

Experience

• 2+ years in a similar IT role

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Time Management
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Understanding of cloud services: Knowledge of working with cloud service providers and systems.
• Experience with ticketing systems: Proficient in using various ticketing platforms for IT support.

Benefits

• Comprehensive health insurance and wellness programs
• Employee training and development opportunities
• Flexible working hours for work-life balance
• Access to technological resources and tools

Company Culture

• Inclusivity: We value diverse opinions and perspectives, promoting a culture of inclusivity and respect.
• Supportive Leadership: Our management is committed to fostering a supportive environment for every employee to thrive.