IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our team in Johannesburg. The ideal candidate will have a strong grasp of IT support and administration, providing crucial assistance to ensure smooth operations within our IT infrastructure. You will be responsible for resolving technical issues, managing user accounts, and ensuring the security of our systems.

Responsibilities

• Support users in troubleshooting software and hardware issues.
• Ensure compliance with data protection regulations in all IT operations.
• Assist with the deployment of software upgrades and patches.
• Provide feedback on recurring issues for system improvement.
• Engage in continuous learning about new IT tools and technologies.
• Participate in team meetings to discuss IT strategy and improvements.

Requirements

Education

• Diploma in IT Support or related field
• Bachelor's degree in Computer Science is a plus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Active Directory
• Backup Solutions

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Experience with cloud platforms like Azure or AWS.
• Knowledge of cybersecurity measures: Understanding of basic cybersecurity protocols and practices.

Benefits

• Health and life insurance benefits
• Retirement annuity plan
• Opportunity for remote work on certain days
• Continuous learning and training sessions

Company Culture

• Open Communication: We maintain transparent communication at all levels to foster trust and collaboration.
• Empowerment: We empower our employees to take initiative and suggest improvements.
• Work-Life Balance: We believe in the importance of a healthy work-life balance for our team members.