IT Support Technician

Job Description

Join our team as an IT Support Technician where you will address technical issues and assist our users in navigating our IT infrastructure. The right candidate will be adept in problem-solving and have experience with various operating systems and networks.

Responsibilities

• Troubleshoot and resolve network connectivity issues.
• Support the installation and configuration of printers, PCs, and telecommunication hardware.
• Document actions taken during support interactions and provide feedback for continuous improvement.
• Collaborate with IT team members to implement new technologies.
• Assist in maintaining inventory of IT equipment and supplies.
• Conduct routine checks on IT systems to ensure operational effectiveness.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is an advantage

Experience

• 2+ years of experience in IT support or related fields

Technical Skills

• Windows and Mac OS
• Networking
• Hardware Repair

Soft Skills

• Communication Skills
• Problem-Solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with VoIP communication solutions.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices.

Benefits

• Competitive salary with performance bonuses
• Medical aid and pension fund contributions
• Flexible working hours
• Opportunities for professional development

Company Culture

• Supportive Environment: We cultivate a supportive and collaborative environment where each team member is valued.
• Growth Mindset: Our culture encourages continuous learning and professional growth.
• Diversity and Inclusion: We are committed to fostering a diverse workplace where everyone belongs.