IT Support Technician

Job Description

Tech Innovations Inc. is seeking a dedicated IT Support Technician to join our dynamic team in Johannesburg. The role involves diagnosing and resolving technical issues, maintaining hardware and software systems, and providing exceptional customer support. If you are passionate about IT and enjoy problem-solving, this position is for you.

Responsibilities

• Diagnose and fix technical faults in a timely manner.
• Manage user accounts and permissions within systems.
• Participate in the rollout of new software applications.
• Conduct regular system audits and maintain compliance.
• Assist in the setup of new IT equipment for staff.
• Provide insights for improving IT support services.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or systems administration

Technical Skills

• Active Directory
• IT Security Standards

Soft Skills

• Communication
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with cloud services: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of Linux operating systems: Basic understanding of Linux for system administration is a plus.

Benefits

• Competitive salary and benefits package
• Health insurance and wellness programs
• Opportunities for professional development
• Flexible working hours with the potential for remote work

Company Culture

• Innovation: We encourage creativity and innovative thinking in our teams.
• Collaboration: A collaborative environment where ideas are shared and valued.
• Growth and Development: Commitment to professional growth through training and mentorship.