IT Support Technician

Job Description

Join our passionate team as an IT Support Technician in Durban. You will be the first point of contact for clients needing assistance. You will troubleshoot technical issues, perform system installations, and offer wonderful support, enabling us to deliver exceptional service to our customers.

Responsibilities

• Diagnosing and resolving technical issues for various IT systems.
• Ensuring timely follow-up on open support tickets.
• Assisting with the setup of workstations and office equipment.
• Implementing solutions to improve system performance.
• Participating in regular training and development sessions.
• Ensuring compliance with company policies and procedures.
• Collaborating with other IT staff to enhance service delivery.
• Contributing to knowledge base development.

Requirements

Education

• Relevant IT certifications preferred
• Degree in Computer Science or similar field advantageous

Experience

• At least 2 years of experience in providing IT support.

Technical Skills

• Remote Support Tools
• Virus Removal and Security Tools

Soft Skills

• Adaptability
• Team player

Certifications

• ITIL Foundation
• CompTIA Security+

Languages

• English: Fluent

Advantageous

• Experience with cloud service management: Familiarity with managing cloud services and applications.
• Knowledge of VoIP systems: Understanding of Voice over IP technology and troubleshooting.

Benefits

• Competitive salary package
• Health insurance coverage
• Paid time off and holidays
• Opportunities for professional development

Company Culture

• Team-Oriented Environment: We promote a supportive and cooperative work culture where teamwork is highly valued.
• Innovation Focused: Encouraging innovative thinking and creativity among our staff.
• Continuous Improvement: We invest in training and skill development to keep our team at the top of their field.