Help Desk Analyst

Job Description

Seeking a Help Desk Analyst with excellent troubleshooting skills to join our tech team in George. You'll engage with our clients, assisting them with their technical queries, resolving issues promptly, and contributing to the overall improvement of IT service delivery.

Responsibilities

• Respond to client inquiries via phone, email, and chat.
• Diagnose technical issues and provide appropriate solutions.
• Keep track of support tickets in the tracking system.
• Collaborate with other departments to resolve complex technical issues.
• Assist in the setup and configuration of new hardware and software.
• Provide guidance on IT best practices to clients.
• Participate in IT projects as required.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of customer support experience in IT

Technical Skills

• Office 365
• Remote Support Tools

Soft Skills

• Time Management
• Adaptability

Certifications

• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of Linux systems: Experience with Linux operating systems is a plus.
• Experience with cybersecurity practices: Basic knowledge of cybersecurity measures and practices.

Benefits

• Competitive salary with performance bonuses
• Comprehensive health and wellness benefits
• Employee development and training programs
• Flexible working hours

Company Culture

• Teamwork: We foster a collaborative team environment where everyone contributes and learns.
• Continuous Improvement: We are committed to the ongoing development of our team members and improved service delivery.
• Respect and Integrity: We value respect, integrity, and kindness within our workplace.